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The Slack integration posts a Block Kit notification to a channel of your choice every time a completed response lands. Once connected, it’s active for all surveys in the project.
A dedicated Integrations screen in the dashboard is on the way. Today the Slack connect flow is triggered via the API endpoint below; the notification delivery itself is fully live.

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What you get

For each completed response, Insito posts a message containing:
  • Which survey fired (name and trigger key)
  • The respondent’s userId (SDK external_user_id) and platform
  • Each answer (NPS scores get a 🟢🟡🔴 colour cue based on the detractor/passive/promoter bucket)

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Connecting

Connecting uses Slack’s OAuth flow. The dashboard calls:
The response is { "url": "https://slack.com/oauth/..." }. Send the browser there; Slack asks which channel to post to (pick or create something like #feedback), and the callback at /v1/integrations/slack/callback persists the token. Insito requests the incoming-webhook scope only — it never reads messages or other channels. If Slack isn’t configured on the server (missing OAuth credentials), the connect endpoint returns 503 slack_not_configured.

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Scope

Once connected, notifications fire on every completed response in the project. There is currently no per-survey Slack toggle.

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Disconnecting

Remove the Slack integration with:
To fully remove Insito from your workspace, also uninstall the app from Slack’s “Manage apps” page.

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Roadmap

Planned extensions we’re tracking: a dashboard connect/disconnect UI, per-survey channel routing, and custom message templates. If you’d find these useful, email us so we can prioritise.