Billing lives at admin.insito.app under the
Billing group in Settings, split into two tabs: Plan (?tab=plan) and
Invoices (?tab=invoices). There’s one billing entity per organisation —
a single Stripe customer record regardless of how many apps you’ve created.
Plan tab
The Plan tab shows:
- Current plan —
Free, Starter, Growth, or Studio.
- Monthly response usage — a usage bar of used vs. limit. See
plan limits for what counts (caps are per app).
- Upgrade buttons for higher tiers.
- Manage subscription / Manage in Stripe for paid plans, which opens the
Stripe customer portal.
The per-app monthly reset date is shown on the Overview → Responses widget
(“Resets on …”), not on the Plan tab.
Plans
Paid plans can buy additional apps as an add-on, which raises the number of apps
included in the subscription.
Upgrading
Click Upgrade on a higher tier. Insito redirects you to a Stripe-hosted
Checkout session — no card details ever touch our servers. After Stripe confirms
payment, the new plan takes effect immediately and the per-app response cap
raises to the new tier’s value (Stripe prorates the current cycle).
Downgrading and cancelling
Downgrades and cancellation go through Manage in Stripe (the Stripe customer
portal), not a dedicated “Downgrade” button. Cancelling returns you to the Free
plan — your apps and data stay intact, but each app goes back to the
250-responses/month cap.
Updating payment method
On a paid plan, Settings → Plan → Manage subscription opens the Stripe
customer portal, where you can add or remove cards, change the billing address
used on invoices, and download past invoices and receipts. The portal is hosted
by Stripe; closing it returns you to the Insito dashboard.
Invoices
The Invoices tab lists your organisation’s Stripe invoices with their
status and amount, and links to the hosted invoice / receipt.
Tax & VAT
Stripe Tax handles sales tax, EU/UK VAT, and GST automatically based on your
billing address. If you’re a VAT-registered EU business, add your VAT ID in the
Stripe portal to be charged at 0% via reverse charge.
Enterprise
For volumes or requirements above the Studio plan — SSO, custom data export,
annual contracts — email jirka@insito.app and we’ll
arrange a call.