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Billing lives at admin.insito.app under the Billing group in Settings, split into two tabs: Plan (?tab=plan) and Invoices (?tab=invoices). There’s one billing entity per organisation — a single Stripe customer record regardless of how many apps you’ve created.

Plan tab

The Plan tab shows:
  • Current plan — Free, Starter, Growth, or Enterprise.
  • Monthly response usage — a usage bar of used vs. limit. See plan limits for what counts (caps are per app).
  • Upgrade buttons for higher tiers.
  • Manage subscription / Manage in Stripe for paid plans, which opens the Stripe customer portal.
The per-app monthly reset date is shown on the Overview → Responses widget (“Resets on …”), not on the Plan tab.

Plans

Paid plans can buy additional apps as an add-on, which raises the number of apps included in the subscription.

Upgrading

Click Upgrade on a higher tier. Insito redirects you to a Stripe-hosted Checkout session — no card details ever touch our servers. After Stripe confirms payment, the new plan takes effect immediately and the per-app response cap raises to the new tier’s value (Stripe prorates the current cycle).

Downgrading and cancelling

Downgrades and cancellation go through Manage in Stripe (the Stripe customer portal), not a dedicated “Downgrade” button. Cancelling returns you to the Free plan — your apps and data stay intact, but each app goes back to the 250-responses/month cap.

Updating payment method

On a paid plan, Settings → Plan → Manage subscription opens the Stripe customer portal, where you can add or remove cards, change the billing address used on invoices, and download past invoices and receipts. The portal is hosted by Stripe; closing it returns you to the Insito dashboard.

Invoices

The Invoices tab lists your organisation’s Stripe invoices with their status and amount, and links to the hosted invoice / receipt.

Tax & VAT

Stripe Tax handles sales tax, EU/UK VAT, and GST automatically based on your billing address. If you’re a VAT-registered EU business, add your VAT ID in the Stripe portal to be charged at 0% via reverse charge.

Custom volume

For volumes or requirements above the Enterprise plan — SSO, higher response caps, annual contracts — email jirka@insito.app and we’ll arrange a call.